Last updated: August 10, 2023
The privacy of your data — and it is your data, not ours — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data: never have, never will.
This policy is split into sections. For your convenience, links to each of those sections is as follows:
- What we collect and why
- When we access or disclose your information
- Your rights with respect to your information
- How we secure your data
- What happens when you delete content in your product accounts
- Data retention
- Location of site and data
This policy applies to all products built and maintained by Renegade Otter, including Friendly Fire.
This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with Renegade Otter). We refer collectively to these categories of individuals as “you” throughout this policy.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity and access
Renegade Otter does not ask for any personal information when you choose to connect your account managed by a Third Party to our systems. You have the option to supply more information, such as your full name, in order for us to provide a better service (and in the case of Friendly Fire, to be easier identifiable to your team members).
We may give the option of supplying your email address in order for us to send you product updates and other essential information, but this is not required. Our product integrations with Third Parties (GitHub, Slack) do NOT give us access to email addresses or other sensitive personal information.
We’ll never sell your information to anyone else, and we won’t use your name or company in marketing statements without your permission either.
Advertising and Cookies
We use persistent first-party cookies for storing encrypted session information (when you are logged in) to make sure you can use our products. The session cookie expires the moment you exit your browser.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
When you email Renegade Otter with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
When we access or disclose your information
When required under applicable law. Renegade Otter is a U.S. company and all data infrastructure are located in the U.S.
Your rights with respect to your information
At Renegade Otter, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
- Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
- Right to Correction. You have the right to request correction of your personal information.
- Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using Renegade Otter services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
- Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
- Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)
- Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
- Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.
Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at email@example.com. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser.
We consider data to come in two flavors - sensitive, and secret. All of your data is sensitive, and some of it is secret. All third-party API keys that allow us to access your data via integrations is stored in a HashiCorp Vault cluster, inaccessible from the Internet. All of your sensitive data is stored in a database, in a private subnet - also directly inaccessible from the Internet.
What happens when you delete content in your product accounts
If you choose to disconnect your account from an integration, your content will become immediately inaccessible and should be purged from our systems in full within 30 days (up to 60 days from all backups). This applies both for cases when an account owner directly cancels and for auto-canceled accounts.
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
Location of site and data
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.